Monday, Southwest canceled nearly 4,000 flights, or 71% of those scheduled. Tuesday's Southwest cancellations accounted for 64% of the airline's scheduled flights. Today's Southwest cancellations account for 62% of the airline's scheduled flights, according to according to airline tracker FlightAware. Department of Transportation says the rate of cancellations is unacceptable and plans to look into the issue. The airline canceled 2,600 flights Tuesday, blaming backups from last week's bad weather. Southwest Airlines has canceled more than 2,500 flights today and more than 2,300 tomorrow, continuing days of flight woes that are drawing anger from passengers and scrutiny from the federal government. Impacted travelers can find more information at /traveldisruption.Sign up for the Morning Brief email newsletter to get weekday updates from The Weather Channel and our meteorologists. Southwest Airlines said it was fully staffed late last week and prepared for the approaching Christmas weekend when severe weather swept across the continent. "The department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan." "USDOT is concerned by Southwest's unacceptable rate of cancellations and delays and reports of lack of prompt customer service," the department tweeted. Department of Transportation issued a statement in response to Southwest's cancellations, noting that the department will be looking into the situation. At San Diego International, as of 3:30 p.m., 154 Southwest flights were canceled and 42 were delayed. Southwest was hardest hit by the “arctic bomb,” with nearly 3,000 flights canceled on Monday - accounting for nearly 70% of its flights, according to FlightAware, the flight tracking website. “It just seems I am at their mercy to get home." "So from Thursday to today, I've been on two canceled flights, three rebooked flights, the gate has changed multiple times on me,” he said. Patrick Guarino has been trying to get home to Alabama since Thursday. And they're saying we might not be able to get a connecting flight until four or five days later." “So we're back again doing the same thing back in the line again to try to rebook. “So we re-booked twice again yesterday and those flights were canceled,” she said. “And they lost my luggage."Ĭhloe Ellis, Spencer's mother, said the family camped out in line at the Southwest ticket counter, also hoping to get on a flight home. And all the food places in the airport were closed, so I was hungry,” said Myles Spencer, a child traveling with his family back to Texas. Passengers at San Diego International were frustrated with the cancellations and delays, some of whom have been trying to get home since before Christmas. “This forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity.” “We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S.,” Southwest said in a statement posted on its media website.
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